Property Controller

Are you an accounting professional who thrives on accuracy, leadership, and making an impact? As a Property Controller at Westgate Smoky Mountain Resort & Spa, you’ll lead the on-site resort accounting operations that keep our business running efficiently. You’ll oversee accounting for Rooms, Food & Beverage, and Retail, manage a talented team of 2–3 direct reports, and partner with resort and regional leaders to ensure accounting accuracy, cost control, and operational excellence. Our culture is supportive, collaborative, and focused on helping team members succeed.

You’ll have opportunities for career advancement, access to comprehensive benefits and team member perks, and satisfaction of seeing your work directly support both our guests and resort operations. You'll demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

What You’ll Do:

• Oversee all resort accounting functions, including month-end journal entries, balance sheet reconciliations, cash handling, and income audit processes.
• Prepare, review, and analyze monthly financial statements for accuracy and completeness.
• Perform variance analysis and communicate budget and forecast deviations.
• Maintain strong internal controls to safeguard assets, including surprise cash audits.
• Monitor and reconcile balance sheet accounts with complete documentation.
• Resolve discrepancies related to guest credits, deposits, or revenue postings.
• Collaborate with department heads to drive financial performance, cost control, and labor productivity.
• Support annual operating and capital budget preparation, as well as forecasting activities.
• Ensure compliance with HOA accounting requirements and participate in meetings as needed.
• Provide timely, accurate financial reports to property and corporate leadership.
• Supervise and develop property accounting staff, fostering accuracy, accountability, and growth.
• Partner with Development Accounting on HOA reserves reporting, budget vs. actual, and fund roll-forwards.
• Support year-end audits and contribute to accounting department initiatives and projects.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.

What You’ll Bring:

• Bachelor’s degree in Accounting or Finance required (or equivalent work experience).
• Minimum 7 years of accounting experience in a month-end close / general ledger environment.
• Accounting management or supervisory experience—hospitality or resort environment strongly preferred.
• Proficient knowledge of GL accounting systems; experience with hotel front desk or retail POS systems is a plus.
• Strong Excel skills (formulas, analysis, spreadsheet creation), plus proficiency in Outlook and Word.
• Strong analytical and financial acumen with the ability to interpret and present data.
• Excellent written and verbal communication skills; ability to present to small groups.
• Detail-oriented with strong organizational and time-management skills.
• Ability to make sound judgments, solve problems, and work both independently and collaboratively.
• Demonstrated ability to improve processes and develop effective financial strategies.
• Leadership skills that foster accountability, accuracy, and team development.
• CPA or CMA preferred, but not required.
• Foreign language skills are a plus.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.