Team Manager - Exits Team, Financial Crime Surveillance

• Brand: Westpac Group
• Program Name: Not applicable

Create your best future and join Financial Crime Surveillance Exits Team as a Team Manager.

• Full time permanent opportunity
• Based in Paramatta, Sydney

What’s the role?

Your role as Team Manager in the Exits team will play a critical leadership role in overseeing the Exits function through ensuring strong customer outcomes, effective risk management and operational excellence.

You will lead and develop a high-performing team while driving meaningful process and system improvements that strengthen business outcomes, enhance efficiency and deliver a seamless customer experience.

We are seeking a highly motivated individual with a passion for people leadership who is looking for a challenging opportunity to lead an exciting and dynamic team.

Key Accountabilities: 

• Leading risk analysts: allocating work, coaching and development, reviewing performance and managing capacity to ensure that cases are completed within designated timeframes.
• Overseeing Customer Exit decisions: Ensuring account closures (restrictions and blocks) are completed consistently and accurately.
• Managing financial crime risk: Ensuring compliance with AML/CTF, sanctions, customer due diligence and internal risk requirements.
• Stakeholder management: Establishing rapport with Financial Crime, Risk, Compliance and Customer facing teams where an exit impacts accounts and business operations.

What do I need?

• Demonstrated leadership capability with experience managing or leading teams
• Strong analytical, problem solving and risk management capability with attention to detail
• Excellent written, verbal and interpersonal communication skills with the ability to present findings clearly.
• Demonstrated ability to build stakeholder relationships and work collaboratively across teams.
• Ability to identify process improvement opportunities that enhance efficiency, reduce risk and strengthen compliance outcomes.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.