About the position
We're looking for friendly, customer-focused Food & Beverage Attendants to deliver exceptional service across our restaurants and bars at Wests New Lambton. From premium dining experiences in Chophouse Grill and Emerald Gardens to cocktails and wine service in the elegant Marble Bar, no two shifts are the same. You'll play a key role in creating memorable experiences for our members and guests while working in a supportive team environment.
Duties for this role:
- Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
- Take food and beverage orders accurately and provide knowledgeable menu recommendations.
- Serve meals, wines and beverages in line with premium hospitality standards.
- Anticipate guest needs and provide attentive, personalised service throughout their dining experience.
- Prepare and serve a range of beverages, including cocktails, wines and premium drinks.
- Process transactions and operate POS systems accurately.
- Assist with restaurant setup, service and pack down to ensure a seamless guest experience.
- Maintain high standards of cleanliness, presentation and food safety across all service areas.
- Restock beverages, glassware and service supplies as required.
About you
Bringing your bar and food & beverage experience, you're passionate about delivering exceptional service and creating memorable guest experiences.
- Previous bar and/or food & beverage experience in a busy hospitality environment.
- Passionate about delivering exceptional customer service and creating memorable guest experiences.
- Professional, friendly and confident in engaging with members and guests.
- Thrives in a fast-paced environment while maintaining high service standards.
- Enjoys working as part of a large, collaborative team.
- Reliable and flexible, with availability to work evenings, weekends and peak trading periods.
We're looking for team members who are available to work Friday and Saturday evenings, with additional availability across Tuesday to Thursday evenings. These shifts fall during our busiest trading periods, regular evening availability is essential to support our members and guests.
Certifications required: RSA
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.
About us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues including:
- Five registered clubs with multiple bar and gaming areas, bistros, cafes and fine-dining restaurants. Locations include New Lambton, Mayfield, City, Cardiff and Nelson Bay
- Three hotels including The Executive Inn (New Lambton), The Gateway Inn (Mayfield) and our luxury 5-star resort The Anchorage Hotel & Spa (Port Stephens)
- Three Balance Collective gyms with state of the art facilities, group fitness, yoga, pilates, creche and a large indoor swim centre. Locations include Mayfield, New Lambton and City
- NEX, the Hunter region’s largest exhibition and convention centre
- The nib Newcastle Knights
What we offer
Being an employee of The Wests Group will give you access to just a few of the following perks and benefits:
- Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
- Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
- Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates.
- Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
