Operational Management:
- Support the management of day-to-day food and beverage operations, ensuring service excellence at Tillie's.
- Actively engage on the floor during service, addressing guest needs and ensuring operational flow.
- Assist in developing and implementing standard operating procedures to enhance service efficiency and guest satisfaction.
- Identify and address customer needs, responding proactively to elevate the dining experience.
Team Leadership:
- Assist in leading the front-of-house team by recruiting, training, and nurturing talented staff.
- Foster a culture of hospitality and professionalism, anticipating and surpassing customer expectations.
- Participate in weekly meetings to review performance, align on objectives, and address challenges.
- Contribute to the training and development of staff to ensure a knowledgeable and high-performing team.
Sales and Inventory Management:
- Assist in managing Private Dining Room sales and opportunities to drive revenue growth.
- Maintain accuracy and control over alcohol inventory, contributing to cost-effective practices.
- Support the oversight of the tip process, ensuring distribution is fair and transparent.
- Collaborate on maintaining a diverse and appealing wine menu that complements the overall dining experience.
Quality Control and Customer Experience:
- Conduct regular quality checks to ensure high service and product standards are consistently met.
- Engage with reviews and feedback, maintaining strong performance across platforms.
- Work with the Activities Manager to develop and coordinate food and beverage programs.
- Assist in managing the pool pass program and staffing to enhance guest offerings.
Financial Oversight:
- Assist in analyzing financial reports to guide decisions that meet sales, profitability, and quality objectives.
- Ensure compliance with health, safety, and labor regulations relevant to restaurant operations.
Marketing and Administration:
- Support the execution of monthly marketing plans to boost Tillie's presence and attract guests.
- Collaborate with HR on payroll processes and ensure adherence to company policies.
- Take on additional duties as needed to contribute to the restaurant's success.
- Proven experience in a supervisory role within the hospitality industry is preferred.
- Strong leadership skills coupled with excellent organizational and communication capabilities.
- Ability to multitask and maintain priorities in a dynamic, fast-paced setting.
- Exceptional focus on delivering memorable customer service experiences.
- Knowledge of inventory management and financial analysis is advantageous.
- Understanding of food and beverage health and safety regulations.
- Passionate about the culinary arts, hospitality, and creating memorable guest interactions.
