Essential Duties and Responsibilities:
Food and Beverage Support:
- Pick up food products for orders placed by the service staff and deliver meals to guests promptly and accurately.
- Assist the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing for an optimal guest dining experience.
- Set up the front line with the necessary equipment, plateware, and small wares to effectively serve all food products.
Station Maintenance:
- Keep the station restocked throughout the shift to ensure efficiency in service.
- Clean large and small trays and tray stands to prepare for service.
- Assist servers as needed to enhance the guests’ dining experience.
Safety and Compliance:
- Accomplish all job duties while adhering to safety guidelines and practices throughout the shift.
- Report any unsafe conditions, unsafe acts, accidents, and/or injuries to the chef or manager on duty.
Closing Duties:
- Correctly complete closing duties at the end of each shift, ensuring a clean and organized workspace.
- Assist the Chef and other kitchen personnel in accomplishing closing duties and maintaining kitchen cleanliness.
- Complete all side work in the front and/or back of the house as assigned and scheduled by management.
Bar Support:
- Assist with opening and closing duties, including restocking the bar with garnishes, straws, and napkins, ensuring that bartenders have clean towels and glassware.
- Ensure the bar is well-stocked with ice, liquor, wine, and beer.
- Check taps and appliances to confirm proper functioning, making minor repairs or changing out kegs as needed.
Customer Interaction:
- Engage with customers, answering questions and professionally handling any complaints or concerns.
- Maintain a friendly and approachable demeanor to enhance the overall guest experience.
Qualifications:
- Previous experience in a restaurant or food service role preferred.
- Strong communication skills and a friendly, customer-oriented attitude.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks.
- Knowledge of food safety regulations and best practices.
- Team-oriented with a positive attitude and willingness to support colleagues.
This role is integral to the successful operation of Tillie’s Restaurant, ensuring that the service team is well-supported and that guests receive an exceptional dining experience. The Server Assistant/Barback must demonstrate commitment to teamwork, hospitality, and operational excellence.
