WER Delivery Helper

Primary Responsibilities:

1. Delivery Packets:
2. • Print and prepare driver packets every morning to ensure all paperwork is fresh and accurate.
   • Pay close attention to all delivery and pickup notes, including obstacles such as low-hanging trees, restricted access, and specific venues.
   • Record driver notes and document any issues that arise during routes on the delivery log.
   • Familiarize with diagrams provided by sales for event setup to assist as needed.
3. Delivery Team Support:
4. • Foster team morale and encourage safe work habits among delivery personnel.
   • Assist in scheduling to ensure timely departures in the mornings.
   • Maintain constant communication with delivery teams throughout the day, checking in on their progress and providing support.
   • Call clients to inform them when delivery teams are en route to the venue.
   • Help problem-solve on-site issues that may occur during deliveries, including damage or missing items, coordinating “hot shot” deliveries as needed.
5. Vehicle Fleet Maintenance:
6. • Track and document vehicle maintenance for the delivery fleet, ensuring timely scheduling of maintenance.
   • Conduct daily checks for preventive maintenance (PM) on delivery vehicles to ensure they are in good working condition.
   • Order rental trucks when necessary, obtaining approvals from Rental Operations.
7. Teamwork and Communication:
8. • Encourage delivery team morale and address any challenges with loading and venue difficulties.
   • Collaborate with the sales team on updates, changes with truck sizes, delivery issues, and venue information.
   • Print and update the warehouse on any changes to delivery plans.
   • Problem-solve issues that arise on job sites, communicating effectively with warehouse personnel.
   • Provide translation assistance if bilingual, bridging communication between the warehouse and dispatch.
9. Training Drivers and Helpers:
10. • Assist with on-truck training for new drivers and helpers, covering processes for paperwork and client handling.
    • Ensure drivers are familiar with truck inspection forms and product handling protocols.
    • Guide team members on effective communication with clients, especially during arrival notifications and addressing dissatisfaction.
    • Emphasize dress code and presentability for all delivery staff.
11. Fleet Safety Program Participation:
12. • Support the lead for the Fleet Safety Program, actively promoting driver safety among delivery personnel.
13. Additional Duties:
14. • Assist with other tasks as instructed by management to ensure smooth operations within the logistics department.

• Communication Skills:
• • Strong verbal communication skills to effectively interact with team members, customers, and management.
• Teamwork:
• • Ability to work collaboratively in a team environment and foster a positive atmosphere.
• Organizational Skills:
• • Strong organizational skills and attention to detail, particularly in handling delivery documentation and schedules.
• Physical Requirements:
• • Must be able to lift and carry items weighing up to 70 lbs and perform physical tasks related to loading and unloading.
• Problem-Solving Skills:
• • Ability to think quickly and effectively address issues that arise during deliveries or at job sites.
• Experience:
• • Previous experience in logistics, delivery, or a related field is preferred but not required.
• Bilingualism:
• • Bilingual skills are a plus, particularly for bridging communication gaps.