About Whistic:
Whistic is an agentic risk operations platform that helps security and compliance teams assess, monitor, and manage third-party vendor risk. By combining automated assessments, continuous vendor monitoring, and compliance controls in one platform, Whistic replaces slow, manual risk processes with intelligent workflows, giving teams audit-ready visibility and letting them move faster.
We're a values-driven company: Extreme Ownership, Customer Focused, Driven by Results, and Do What's Right, Speak Up guide everything we do.
The Role:
The Sr. Technical Support Specialist (TS3) is the most senior individual-contributor role on the Technical Support team, serving as the subject matter expert for the Support organization across escalations, integrations, product knowledge, and Jira-based issue resolution. This person handles the most complex TS1 and TS2 escalations, owns sandbox creation and support for customers and partners, and acts as a force multiplier for the team — backing up the Support Manager, mentoring TS1 and TS2 staff, and serving as the primary technical bridge between Support and Product/Engineering. This is a remote role, based in the U.S.
What You’ll Do:
Escalation & Ticket Support
Leadership & Coverage
Tools & Integration Expertise
Process Improvement
Cross-Functional Coordination
Documentation
What You'll Need:
Benefits:
Whistic's DEIB Commitment:
Whistic is a place where you can be you.
It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Whistic is a leading provider of proactive vendor security and an innovator in changing the way that companies publish and evaluate security posture to build trust. Whistic is the single source of trust for both buyers and sellers, helping companies speed up the pace of business. The Whistic Trust Catalog® now contains nearly 15,000 company profiles that can be assessed on-demand, and notable customers include Airbnb, Okta, Betterment, Vonage, Qualtrics, and other world-leading brands within healthcare, manufacturing, energy, and education.