POSITION SUMMARY:
The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.
ROLES AND RESPONSIBILITIES:
Application Support & Administration
- Serve as primary support for assigned enterprise applications.
- Perform daily administration including user provisioning, security roles, workflows, and system configuration.
- Monitor application performance, integrations, and system alerts to proactively resolve issues.
- Coordinate with vendors and internal teams to resolve incidents and service requests.
- Support application upgrades, releases, testing, and production deployments.
Access Management & Security
- Manage user lifecycle activities including account creation, modification, and deactivation.
- Administer role-based access controls in accordance with security policies.
- Support authentication issues such as password resets and account lockouts.
- Conduct user access reviews and support audit and compliance requirements.
Configuration & Process Improvement
- Configure workflows, forms, approvals, notifications, and business rules.
- Translate business requirements into system configurations and enhancements.
- Identify and implement opportunities for automation and process improvement.
- Support deployment of new modules, features, and system enhancements.
Testing, Documentation & User Support
- Develop and execute test plans for system updates, enhancements, and integrations.
- Coordinate and support User Acceptance Testing (UAT).
- Document processes, SOPs, and system configurations.
- Develop training materials and support end-user training.
- Support change management and promote system adoption.
Qualifications and Experience:
Required
- 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
- Experience providing end-user support, troubleshooting, and application administration.
- Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.
- Experience managing user access, security roles, and application configuration.
- Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple tasks and manage competing priorities.
- Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.
- Strong attention to detail and commitment to data accuracy.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.
Preferred
- Experience supporting:
- Enverus OpenInvoice
- SAP Concur
- Gatekeeper Vendor Management
- Workday Adaptive Planning
- HaloITSM or similar ticketing systems
- Knowledge of application integrations, APIs, SSO, and identity management technologies.
- Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.
- Familiarity with ITIL processes and change management practices.
- Experience participating in software implementations, upgrades, or migration projects.
- Knowledge of audit controls, SOX compliance, or security governance practices.
- Experience working in the energy, midstream, oil & gas, or utility industries.
Benefits: This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.
