The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. The Assistant Store Manager will help to develop and implement strategies to improve the store's performance and profitability while maintaining a positive and welcoming environment for customers and employees. This position is a development role that is intended for those who aspire to become a Retail Store Manager.
Responsibilities:
- Assist in recruiting, interviewing, selecting, and retaining store employees.
- Assist in managing and developing store employees for optimal performance in sales and store operations.
- Assist in developing teams selling skills.
- Assist in educating the team about the products sold in store.
- Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
- Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
- Obtain product knowledge about all products as well as awareness of current product launches and promotions.
- Create relationships with customers in order to suggest products.
- Meet or exceed store sales and operational goals.
- Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
- Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
- Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
- Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
- The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
- Open and close the store.
- Full-time hours and must be able to work evenings, weekends, and holidays.
