Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Main responsibilities
- Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.
- Responsible to provide technical expertise, commercial advice and troubleshooting to customers, end-users and internal WSS stakeholders.
- To be capable of solving customer problems by providing first class technical support and solutions
- Responsible for continuously update and maintain the required knowledge databases developed to find information to provide necessary answers and required product information
- Utilize appropriate IT tools available for transparent and consistent way of working
- Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way
- Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.
- To report on customer feedback, performance, corrective actions and product development on a regular basis to Product Management of the relevant Verticals and other relevant stakeholders.
- Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level
- Escalate any related questions and enquiries where Technical Support Center resources are not capable in providing support according to relevant procedures
- Proactively work to solve problems, involve and cooperate effectively with other teams
- Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration
- To stay updated on and attend all relevant scheduled product updates and product training
Qualifications
- Minimum 5 years of experience in the marine industry
- High vocational technical or maritime training
- Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
- Very good command of the English language (spoken and written)
- Computer literate
- Ability to communicate effectively within a multinational environment
- Ability to manage and motivate own and externally employed service personnel
- Ability to work under pressure
- Ability to work on own initiative
- Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
- Self-driven, outgoing, ambitious, and full of initiative
- Proven team player and receptive to new ideas
#WSS
