Credit Controller

About Windcave

Windcave is a global leader in payment technology, delivering a unified platform that brings together acquiring, issuing, payment gateways, online commerce, point-of-sale solutions and unattended payments into one seamless ecosystem.

Operating in over 40 countries and supporting more than 57,000 merchants worldwide, we process billions of transactions each year and help businesses accept payments securely across every channel. With continued investment in innovation, technology and data, Windcave is shaping the future of payments on a global scale.

As our European business continues to grow, we're looking for a proactive and customer-focused Credit Controller to join our team in Vilnius.

About the Role

Based in our Vilnius office, you'll play an important role in managing customer accounts and supporting the timely collection of outstanding balances across our international operations. This is a collections-focused Credit Control role, with an emphasis on customer communication, debt collection, payment allocation and resolving account queries. You'll manage your own workload and collection activity while working closely with colleagues across Windcave's international teams, including our UK and New Zealand operations.

Key Responsibilities

As Credit Controller, you will:

• Manage and monitor overdue customer accounts in line with company credit policies and procedures.
• Proactively contact customers by telephone and email regarding outstanding balances.
• Generate and issue overdue payment reminders and follow up outstanding invoices.
• Work towards agreed monthly debt collection targets.
• Allocate customer payments within Microsoft Dynamics 365 Finance & Operations (F&O).
• Apply Direct Debit payments to customer accounts.
• Investigate and resolve queries relating to unpaid or outstanding invoices.
• Liaise with Sales and other internal teams to resolve customer account and payment queries.
• Maintain clear and accurate records of collection activity and customer communications.
• Identify and escalate significantly overdue or problematic accounts where appropriate.
• Build positive customer relationships while confidently managing conversations regarding outstanding debt.
• Manage collection priorities independently while collaborating with colleagues across multiple international locations.

About You

Ideally, you'll have at least two years' experience in Credit Control, Collections, Accounts Receivable, Debt Recovery, Customer Account Management or another relevant customer-facing financial role.

We're looking for someone who:

• Is confident communicating with customers by telephone and email.
• Is comfortable having professional but firm conversations regarding overdue payments.
• Has experience managing overdue accounts and following outstanding payments through to resolution.
• Has strong customer service and relationship-management skills.
• Is organised and able to manage a portfolio of customer accounts and competing priorities.
• Has strong attention to detail and maintains accurate records.
• Has good working knowledge of Microsoft Excel.
• Can build effective relationships with internal stakeholders, particularly Sales and operational teams.
• Has excellent verbal and written communication skills.
• Is proactive, motivated and comfortable working independently.
• Demonstrates a strong work ethic, sense of urgency and consistent follow-through.
• Experience using Microsoft Dynamics 365 Finance & Operations (F&O) or another ERP/finance system would be advantageous but is not essential.
• A formal accounting qualification is not required. We value relevant practical experience in collections, credit control and customer account management.

What's in It for You?

You'll have the opportunity to join an established global payments business, collaborate with international teams and further develop your experience within the fast-moving financial technology industry.