Junior Technical Support Analyst

Junior Technical Support Analyst (Entry-level)

About Windcave:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About the role:

We are looking for Technical Support Analyst to join our dynamic team based in CBD. This is a great opportunity for a motivated, self-driven, technical professional who is passionate about problem solving and providing customer support or someone who is a recent graduate and is looking to start their career.

Role responsibilities:

• Keen sensitivity to customer needs.
• Ability to develop warm customer relationship.
• Proficient oral and written communication skills.
• A problem solver attitude with a good attention to detail.
• Willingness and enthusiasm to learn new systems.
• Ability to develop knowledge and applying new skills.
• Motivation to be a team player.
• Customer focus at heart with a positive and friendly 'can do' attitude.
• Determination to commit effort and the passion to achieve set goals.

Experience/ Skills required:

• An A+/A or B+ equivalent bachelor’s degree in information technology or in relevant field.
• Relevant work experience in a technology/product industry.

Benefits on offer:

We value our employees and offer competitive benefits, including:

• Competitive salary
• Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
• Discounted health insurance (depending upon eligibility)

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing:

• A supportive and inclusive environment
• Career development, learning, and long-term opportunities
• Exciting and challenging projects
• On going training and support

If you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great!

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.

Please Note: You must be a citizen, permanent resident or resident to be considered for this opportunity. There is no flexibility around this requirement.