Member Services Liaison

PURPOSE:

WiNGS Women’s Center is intended for women and the community at-large. Its design is intentional, inviting the community in to share their expertise and engage with those in need such as a mentor, financial coach, peer leader, teacher. A person’s first impression will have a lasting impact on their overall experience and connection to the Center. The Liaison will be responsible for first impression; from membership registration, communicating WiNGS programs to guests, routing and receiving inquiries, tracking program activities and coordinating Center logistics. This position will work a shifted schedule, with frequent nights and weekends. This is a part-time position - 28 hours per week.

PRIMARY RESPONSIBILITIES INCLUDE:

• Ensure member intake experience is positive and in accordance with WiNGS culture, policy and procedures.
• Answer incoming calls and welcome visitors.
• Connect members/visitors to appropriate WiNGS programs or outside referrals.
• Provide building coverage during scheduled WiNGS programming; opening and closing the building during evening or and/or weekends.
• Assist with scheduling and coordinating room activities.
• Assist with assigned data entry in an accurate and timely manner.
• Conduct intake assessments and benefit screenings to assess client’s entry into WiNGS programming.
• Complete benefit screening follow-up calls with members, ensuring they received necessary assistance and referrals.
• Perform other duties as assigned.

High School Diploma required; some college preferred.

Experience working in non-profit and/or customer service preferred.

English/Spanish bilingual proficiency is required.

Skilled in working in team-oriented, collaborative environment.

Strong working knowledge of Microsoft Office Suites including Word, Excel, Access and Outlook.

WiNGS offers competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, short- and long-term disability plans and retirement, as well as an environment where your professional growth and advancement are cultivated. WiNGS is an Equal Opportunity Employer.