The Teller Supervisor manages and coordinates all Teller functions. Conducts staff training to new hires with annual updates to all applicable staff. Understands and completes job responsibilities in accordance with federal and state compliance regulations.
Essential Functions:
Teller Supervisor 65%
- Supervises all tellers in the Wabasha Market.
- Supports daily activities in the Teller area
- Coaches the Teller team to meet monthly referral goals
- Responsible for the selection, training and development of Teller staff. Provides regular training, coaching, and performance assessment
- Prepares and adjusts Teller work schedules and prioritize work
- Facilitates monthly Teller meetings
- Evaluates procedures for Teller area. Suggests recommended changes when needed
- Updates and communicates all policies and procedural changes to the Teller Manual and Teller system
- Examines Teller reports for overages/shortages
- Monitors branch cash levels, reviewing cash orders and shipments, maintaining vault security
- Effectively communicates system, policy or procedure updates as needed
- Responsible for all audit and compliance functions regarding the Teller area
- Responsible for the management and administration/updating of the business continuity plans and program
Teller Operations and Sales 30%
- Assists clients in person and on the phone
- Communicates with clients on complex matters
- Processes client transactions
- Maintains, audits and balances cash drawer
- Leads by example by suggesting products and services that best meet clients’ needs
- Refers clients to proper coworker for banking assistance
- Tracks client referrals and cross sales
- Perform teller duties including back filling to meet business needs with teller staffing
Additional Duties and Responsibilities 5%
- Serves on bank committees as needed
- Assists other departments as needed
- Participates in internal and external training and development opportunities as required
- Other job related duties necessary to carry out responsibilities of this position
