Assistant Manager - Operations

Qualification:

• GraduateKnowledge:
• Shipping & Logistics Process Knowledge – PreferableKey Accountabilities:
• Should ensure client deliverables are achieved
• Proactively managing & enhancing performance of the team based on the SLA
• Attendance rostering, leave management
• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member
• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
• Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities
• Attention to details.
• Excellent verbal and written communication skills in English.
• Sense of responsibility. Methodical thinking.
• Ability to understand client requirements and respond effectively.
• Prepare & maintain accurate data.
• Strong knowledge of Time Management
• Experience in Managing client escalations/feedbacks effectively
• Address escalations and ensure timely resolution of issues.
• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment
• Driving Quality & Efficiency projects, brainwaves within the teams
• Experience in Talent identification from associates and grooming them for next level
• Implementing corrective action as and when required ensuring client requirements are honored & met.

  Graduate