• Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.
• Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.
• Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.• Prepare detailed reports on quality performance and present findings to management.
• Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.• Contribute to the development and refinement of quality assurance methodologies.
• Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.• Provide guidance and support to team members on quality-related inquiries.
• Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.
• Stay informed about industry best practices and regulatory changes.
• Any Graduate/PG/MBA.
• Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area.
• Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
• Strong analytical skills and attention to detail.• Excellent communication and interpersonal skills.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.