The candidate is required to investigate PNRs/ Cases received from BA passengers and agents worldwide and process refunds based applicable fare rules. Staff should be proficient in ticketing/ PNR related terminologies. Ensure that all activities assigned are carried out as per targets assigned - Productivity, Accuracy and TAT.Staff will need to work in shift including night shifts as per company policy. Should be to work for extended hours based on team requirement. Abide by all company policiesGood English communication and letter writing skills Travel background/ IATA/ Travel and Tourism preferred Good analytical and mathematical skills Good eye for detail
Graduate
Job details are sourced from the employer's original posting.
Open job postingAbout the company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.