• Manages Travel operations to achieve KPI, SLA, and quality targets.
• Leads, coaches, and develops Travel teams.
• Oversees GDS operations and provides SME support.
• Ensures compliance with client and company policies.
• Monitors performance and drives process improvements.
• Handles escalations and coordinates with clients and stakeholders.
• Supports the Group Manager and leads operations when required.
Assistant Manager
• Minimum of 2 years’ direct team management experience
• At least 2-3 years’ experience in managing Corporate Travel accounts
• GDS - Proficient & minimum of 2 years’ hands-on experience on Amadeus and or Sabre (Cryptic/Native GDS)
• Must have experience in Corporate Travel
• Should be flexible to 24X7 work environment
• Must have an experience in team management, should act as ticketing SME to assist team or intervene as needed
• Handling a team of L2 – Complex itinerary trained resources
• Responsible to achieve the KPI/SLA of the process for the team
• Ability to deliver through people
• Experience and ability to supervise team and conduct administrative functions
• Managing a team in past for min 2 to 3 years in Corp Travel & one more GDS experience
• Able to speak & write fluent English
• Confident to lead conference calls
• Good analytical and conflict management skills
Deputy Manager
• 3–5 years of direct team management experience in Travel accounts.
• 3+ years of hands-on GDS experience in Amadeus and/or Sabre.
• Preferably with Corporate Travel experience.
• Flexible to work in a 24/7 environment.
• Ensures team compliance with company policies and procedures.
• Leads team and client/operations meetings and conference calls.
• Drives team engagement through incentive programs.
• Supports the Group Manager and acts as backup when needed.
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
Job details are sourced from the employer's original posting.
Open job postingAbout the company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.