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    WO

    Wolt

    Food Delivery

    Merchant Services Associate

    Almaty, KazakhstanOn-SiteFull-time1+ yrs experiencePosted 1w ago
    All Wolt jobs

    Job description

    About Wolt

    At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
    Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

    What you’ll be doing

    As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

    Day-to-day in this role you’ll:

    • Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
    • Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks
    • Support partner business growth by analyzing and sharing data insights
    • Manage and update partner menus and visuals to ensure alignment with the Wolt brand
    • Assist the Development team with urgent cases as needed
    • Share best practices across the team to improve processes and support

    Our humble expectations

    • Have the charm, empathy and honesty to build strong relationships.
    • Are used to high-performance, high-expectation cultures.
    • Have a proven track record of making sales and closing deals.
    • Take a hands-on, proactive approach to getting stuff done and seeing things through.
    • Have fluent and persuasive written and spoken communication skills in English and Azerbaijani.
    • Are entrepreneurial, innovative, and good at solving problems.
    • Can adapt quickly in a rapidly changing market.
    • Good to have, 1 year of customer support or partner operations experience.

    What we offer

    Global and growing fast: Be part of a fast-moving scaleup

    Ride of a lifetime: Accelerate your career and build your sales skills

    Instant impact: Take ownership and make a difference

    Big hearts and small egos: Surround yourself with smart, friendly people

    Next steps

    If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

    Job details are sourced from the employer's original posting.

    Open job posting
    WO

    About the company

    Wolt

    Wolt is a technology company that offers a food delivery platform.

    View all Wolt jobs
    Industry
    Food Delivery
    Founded
    2014
    Open roles
    276

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