Case Manager – Supportive Housing
Help Families Achieve Long-Term Housing Stability
$26.37/Hour
$45,000-$48,000
THE ROLE
The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.
WHAT YOU WILL DO
- Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
- Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
- Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
- Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
- Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
- Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
- Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.
WHO YOU WILL BE
- Bachelor’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.
OR
- Associate degree with three (3) years of direct client-facing human services experience.
- Experience working with supportive housing, homeless services, family services, or related human services programs.
- Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
- Experience working with diverse and vulnerable populations.
- Familiarity with public benefits systems, housing programs, and community resources.
