Job Summary
The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.
Duties and Responsibilities
Patient AR Management
- Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
- Document interactions and escalate unresolved barriers.
- Monitor and report AR aging trends in total and by branch.
Athena Patient Payment Tools - Setup, Management & Optimization
- The coordinator will set up, document, activate, and manage the following Athena workflows to completion:
- Athena Payment Plans - configure and transition to automated payments
- Athena Statement Pay - activate and ensure full functionality
- Athena Guest Pay - enable platform-wide usage
- Athena Card on File - activate, document workflows, and train relevant staff
- Collection Agency Conversion
- Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
Project Management
- Lead AR related projects from planning to completion.
- Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables.
Cross Functional Collaboration
- Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
- Support automation, AI initiatives, and call campaign integrations as needed.
Process Documentation & Workflow Development
- Create, standardize, and maintain RCM process documentation for all assigned workflows.
- Map current gaps, design improved processes, and ensure cross functional adoption.
- Track progress and report regularly to supervisor.
