The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.
Responsibilities:
- Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice.
- Verify patient demographic and insurance information, updating records as necessary.
- Assist patients with completing registration forms and obtaining necessary signatures.
- Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability.
- Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers.
- Confirm appointments with patients via phone, email, or text message as needed.
- Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers.
- Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
- Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner.
- Provide information to patients regarding appointment scheduling, practice policies, and services offered.
- Relay messages to healthcare providers and clinical staff as needed.
- Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records.
- Maintain cleanliness and organization of the front desk area and waiting room.
- Perform other duties as assigned by practice management or healthcare providers.
- Schedule patient appointments and manage the clinic's appointment calendar efficiently.
- Maintain electronic medical records (EMR) and ensure accurate documentation of patient information, including medical history, medications, and allergies.
- Handle patient inquiries, phone calls, and messages promptly and professionally.
- Assist with insurance verification, billing, and coding processes as needed.
- Patient Care: Assist OBGYN physicians and other healthcare providers in providing comprehensive care to patients.
- Escort patients to exam rooms, obtain vital signs, and assist with medical history documentation.
- Prepare patients for examinations and procedures, including pelvic exams, pap smears, and ultrasounds.
- Provide patient education on women's health topics, including contraception, prenatal care, and menopause management.
- Perform basic laboratory tests, such as urinalysis and pregnancy tests, and accurately record results in patient charts.
