- Coordinate overall FTL transportation operations to ensure efficient and on-time service
- Develop and maintain strong relationships with carriers, customers, and logistics partners
- Negotiate freight rates while maximizing profitability and maintaining service quality
- Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner
- Collaborate with internal departments including operations, dispatch, customer service, and accounting to support daily business activities
- Provide guidance, support, and timely performance feedback to team members
- Assist with process improvement initiatives and special projects as assigned
- Support administrative tasks and reporting requested by management
- Perform other duties and responsibilities as assigned
- Bilingual proficiency in Korean and English is preferred, as the role involves frequent communication with Korean-speaking clients and partners in both the U.S. and Korea
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Education and Experience
- Bachelor’s degree or Equivalent combination of education and experience required
- Minimum 4+ years of experience in freight forwarding, trucking, or logistics industry preferred
- Supervisory experience preferred
All your information will be kept confidential according to EEO guidelines.
Physical Requirements
- Ability to sit in front of a desk and/or in from of the computer for long periods
- Repetitive use of hand/grasping product, writing and typing
- Must be able to lift up to 5 pounds at times
*** NO C2C ***
