MUST-HAVES
- BA/BS degree in Management, Information Systems, or Computer Science
- 5+ year exp in IT managing multiple high priority initiatives
- 3+ years of project management within large scale enterprise initiatives
- Knowledge of IT best practices, industry trends
NICE-TO-HAVES
- Friendly team player
- Experience scaling support for a growing company
- A passion for work that goes beyond a pay check
DESCRIPTION OF DUTIES
- Establish a culture of excellence, trust, and responsibility within the technology operations team that align with our values.
- Worry about scaling: think about how the tech ops team supports the rapidly growing workforce.
- Help generate and maintain the team with tools, best practices, and knowledge.
- Oversee development of IT support knowledge base, user guides, and FAQs.
- Manage development and execution of documented process for communicating outages from the stores & corporate to the company and stores.
- Develop and discuss IT policies across all technology disciplines: devices, applications, AV, telephone, and beyond in collaboration with technology operations.
- Collaborate cross-company with leaders to gather high-level input on IT support improvements and systems policy decisions.
- Monitor ticketing system to ensure timely resolution of issues, identify patterns with repeat problems, and act as escalation point for complex asks.
- Provide input on an IT support program and plan that outlines long-term goals for the technology operations roadmap.
- Drive the team to execute against milestones on their way towards fulfilling these goals and commitments.
- Support both in store technology, (Pin-Pads, Point of Sale, Internet) as well as corporate technology (Procurement of computers, Email Admin, setting up conference lines)
SALARY RANGE $65,000 – $75,000
PERFORMANCE BONUS $0 – $5,000, Bonus Plan
Apply online by clicking on green label "I am Interested"
or call if you have any question however applying online is the best way to apply.
US # 571-403-0435
India # 9999 883 470
