Product Designer

WHAT YOU'LL DO:

Product Design Excellence
●      Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
●      Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
●      Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
●      Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust

Collaboration & Communication
●      Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
●      Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
●      Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
●      Use storytelling techniques to communicate complex design rationale and build alignment across teams
●      Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions

Design System & Consistency
●      Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
●      Apply design system standards consistently while contributing to its evolution based on user needs.
●      Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
●      Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
●      Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance

Mentorship & Growth
●      Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
●      Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
●      Nurture WorkWave's culture and principles within your team and the broader design practice
●      Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
●      Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products

WHAT YOU'LL BRING:

●      4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
●      Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
●      Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
●      Proven experience clearly communicating design decisions and their impact on the customer
●      Solid capacity to communicate and present complex problems clearly to diverse audiences
●      Deep understanding of user-centered design processes and human-computer interaction principles
●      Demonstrated ability to evaluate the customer and business impact of your design decisions
●      Proficiency in modern design tools (Figma preferred) and design thinking methodologies
●      Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
●      Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
●      Demonstrated commitment to continuous learning and staying current with design trends and best practices

WHAT WOULD ALSO BE AWESOME:

●      Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
●      Background in designing for service industry workflows or field service management
●      Experience with enterprise product design or financial services product design
●      Previous work on AI-powered features or data-driven product experiences
●      Experience working on complex problems at a systems/service level
●      Knowledge of Jobs-to-be-Done methodology and service design principles
●      Understanding of accessibility standards and inclusive design practices
●      Experience with design systems and component-based design approaches
●      Experience mentoring junior designers or leading design initiatives
●      Background working in cross-functional product teams using agile methodologies
●      Experience presenting to and influencing senior stakeholders and executives