Managed Services Specialist

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit  Protected Veterans, and Individuals with Disabilities. 

SUMMARY

The Managed Services Specialist is responsible for the technical ownership, optimization, and continuous improvement of the Company's managed cloud, virtualization, cybersecurity, backup, hosting, and infrastructure platforms. This position serves as the senior technical escalation resource for Managed Services and is accountable for maintaining service availability, security, performance, and SLA compliance across customer and internal environments.

The Managed Services Specialist works closely with internal departments, customers, vendors, and external contractors to ensure reliable service delivery while identifying opportunities to improve operational efficiency through automation, standardization, proactive monitoring, and infrastructure enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Managed Services Operations

Infrastructure Administration

 Install, configure and maintain enterprise systems utilizing:

 Manage and maintain critical infrastructure services including:

Service Delivery & Continuous Improvement

Security & Compliance

Monitoring & Incident Management

Vendor & Customer Coordination

Operational Excellence

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities but serves as a senior technical resource responsible for coordinating technical activities involving internal teams, vendors, contractors, and customer stakeholders.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

KNOWLEDGE, SKILLS & ABILITIES

• Working Knowledge of:

1. Linux (Debian, Ubuntu, Red Hat)

2. Windows Server

3. VMware

4. Hyper-V

5. KVM

6. Hyper-Converged Infrastructure

7. SAN Storage

8. Software Defined Networks and Storage

9. Fortinet Security Platforms

10. Vendor agnostic backup and replication tools

11. Reverse proxies

12. DNS

13. RADIUS

14. LDAP

15. SMTP

16. SFTP

17. SSH with certificate authentication

18. SNMP

19. Syslog

20. VPN (IPSec / Wireguard / SSL)

21. Routing and switching

22. VLANs

23. PostgreSQL

24. MySQL

25. Python

26. Golang

27. Bash

28. PowerShell

29. Automation scripting

30. Enterprise monitoring systems

31. Authentication platforms

• Demonstrated ability to:

1. Perform advanced troubleshooting of complex technical issues.

2. Conduct Root Cause Analysis (RCA).

3. Prioritize multiple production issues simultaneously.

4. Communicate effectively with technical and non-technical personnel.

5. Develop technical documentation and operational procedures.

6. Work independently with minimal supervision.

7. Lead technical problem resolution activities.

8. Manage competing priorities while maintaining service quality.

• Preferred Certifications:

1. Fortinet Certified Professional (FCP) or higher.

2. VMware Certified Professional (VCP)

3. Linux Professional Institute LPIC-1

4. Veeam VMCE

5. Microsoft Azure Administrator

6. AWS Solutions Architect Associate

7. ITIL Foundation

8. Network + - CompTia

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to

25 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

EMPLOYER'S RIGHT

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

WorldNet Telecommunications has the right to revise this job description at any time. This job description is not a contract for employment.