Quality Control Analyst

Make your mark at one of the biggest names in payments. We're looking for a highly motivated, detail-oriented Quality Control Analyst to join our CDD team and help shape the future of global commerce.

What you’ll own

Continuous Improvement:

• Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completeness of files.

• Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.

• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.

Controls Testing and Validation:

• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.

• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.

• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.

Training and Development:

• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.

• Provide training and guidance to the CDD team on QC standards, common issues and best practices.

Reporting and Documentation:

• Prepare detailed QC reports and summaries for senior management and regulatory bodies.

• Maintain accurate and up-to-date records of QC activities, findings and resolutions.

• Assist in the development and maintenance of QC-related documentation and training materials.

Relationship Management:

• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.