Are you an experienced planner in the freight and cargo operations business?
Are you known for successfully coordinating the movement of goods between various locations ensuring timely delivery?
Do you prioritise putting the customer first in all aspects of your work?
If so, then we have an exciting opportunity for you to join our Landside Team at London Heathrow. As a member of the team, you will play a crucial role in coordinating the smooth and efficient movement of goods 24/7. You will be responsible to manage land-based transport operations, adhering to strict security and safety regulations.
Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.
Please note this role is night-shift based 4 on 4 off.
- Route Planning to develop optimal transportation routes for moving cargo based on factors such as distance, time, cost, and mode of transport.
- Carrier Selection to identify and select appropriate carriers or logistics service providers to transport cargo, considering factors such as capacity, reliability, cost, and service level agreements.
- Load Consolidation to coordinate the consolidation of multiple shipments into full truckloads or container loads to maximize efficiency and minimize transportation costs.
- Scheduling and dispatching to plan and schedule transportation movements, including pickup and delivery times.
- Documentation and Compliance to ensure all necessary transportation documentation and reports are completed and distributed within the business, verifying compliance with transportation laws and regulations, and ensuring legislative compliance is adhered to.
- Cost Analysis and Optimization to identify possible savings and improvements for the department and support their implementation (transportation cost savings, process improvements and operational efficiencies to reduce overall logistics expenses).
- Customer Communication to build strong, collaborative relationships with WFS customers, putting their best interest at the forefront of everything we do, delivering consistently high levels of customer satisfaction.
- Excellent command of the English language in both written and verbal communication to effectively communicate with team members, supervisors, and external stakeholders.
- Prior Transport planning and busy transport operation knowledge and experience is required for this role.
- Air and Road Logistics knowledge is required for this role.
- Good levels of IT literacy are required for this role to capture and input information into the IT systems.
- ADR & Hazardous Awareness and Training to Level D (Cargo Op) is advantageous.
- Full clean Driver’s Licence and Forklift Licence is preferred for this role (training is available).
- Front facing role therefore applicants must be professionally well presented.
- Flexibility to work shifts, including nights, weekends, and holidays, as our business operates 24/7 to meet customer demands and deadlines.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
