WPM is seeking an experienced Service Manager to lead the maintenance operations at Hampton Point in Silver Spring, MD.
The Service Manager will oversee daily maintenance operations, schedule and manage contractors and vendors, handle work orders and apartment turns, and ensure resident concerns are addressed promptly. Previous residential maintenance management experience is strongly preferred.
💲 Starting at $33.00 per hour, based on experience
📅 Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call availability
Key Responsibilities:
- Diagnose and perform repairs in HVAC, electrical, plumbing, carpentry, drywall, flooring, and general maintenance
- Manage unit turnover and move-in/move-out processes
- Oversee work order systems, ensuring timely completion and accurate updates
- Conduct regular property inspections to identify and address maintenance needs
- Coordinate and schedule contractors, vendors, and third-party services
- Execute routine preventative maintenance to extend equipment and property life
- Collaborate with the Property Manager on project updates, unit turns, and work order progress
- Ensure compliance with company policies, safety standards, and operational goals
Required Knowledge, Skills & Abilities:
- HVAC Certification strongly preferred, or willingness to obtain within 6 months of employment
- Proficiency in plumbing, electrical, and carpentry
- Knowledge of OSHA safety rules and regulations
- Strong time management and prioritization skills
- Excellent written and verbal communication abilities
- Superior customer service skills, with professionalism in handling resident concerns
- Comfort with technology and work order management systems
- Valid driver’s license and reliable transportation required
Education & Experience:
- High School Diploma or equivalent
- Minimum 5 years of experience in residential multifamily or facility maintenance
Why Join WPM?
✅ Competitive pay with bonus opportunities
✅ Health, dental, and vision insurance
✅ Paid time off and holiday pay
✅ 401(k) retirement plan with company match
✅ Career growth, development, and training opportunities
✅ Company-paid certifications that support career growth
✅ Rental discounts for eligible full-time associates who choose to live at a WPM property
✅ Phone allowance provided
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