We are looking for an experienced Account Manager to lead the delivery of exceptional workplace and guest services across a prestigious multi-site corporate portfolio.
As the key client contact, you will build strong stakeholder relationships, drive service excellence, and lead a large, diverse team to consistently deliver outstanding results. This is a highly visible role requiring regular travel and a hands-on approach to supporting both clients and operational teams.
Key Responsibilities
- Manage senior client relationships and act as the primary point of contact.
- Lead, develop and inspire teams across multiple locations.
- Drive performance against KPIs and SLAs.
- Deliver business reviews, reports and strategic recommendations.
- Lead projects, change initiatives and continuous improvement activities.
- Ensure compliance with employment legislation, Health & Safety, and company policies.
- Support the successful delivery of corporate events.
Hours: 40 hours per week
Competitive salary
Required Skills and Experience
- Leadership experience within a 5-star corporate, hospitality or workplace environment.
- Proven success managing large, multi-site operations and diverse teams.
- Strong client relationship and stakeholder management skills.
- Experience delivering business reviews, analysing data and presenting insights.
- Skilled in leading through change and developing future leaders.
- Confident, proactive, highly organised and customer focused.
Technical Knowledge
- Meeting room and visitor management systems (Condeco or similar).
- Helpdesk/ticketing systems and switchboard operations.
- Microsoft Office (advanced proficiency).
- Employment legislation and Health & Safety practices.
- Video conferencing platforms (Zoom, Polycom or similar).
- AV systems knowledge is desirable
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
