Portico have an outstanding opportunity available for a Receptionist to join our team based at the City offices of a global consultancy firm.
As the first point of contact for visitors and employees, you will deliver an exceptional front-of-house experience, ensuring every interaction is welcoming, professional, and memorable. Working within a high-performing team, you will manage guest arrivals, meeting room coordination, client enquiries, and provide seamless support across reception and facilities services.
Key Responsibilities
- Greet and welcome clients and visitors with warmth and professionalism.
- Manage meeting room bookings and ensure rooms are prepared to a high standard.
- Escort guests throughout the building and provide personalised service, including refreshments.
- Handle telephone calls, emails, and enquiries efficiently and professionally.
- Gather client feedback and support continuous service improvement.
- Support facilities functions, including scanning, archiving, desk audits, and contractor management.
- Assist with projects, digitalisation initiatives, and lobby hosting duties.
- Build strong relationships with clients and colleagues, taking ownership of requests through to resolution.
- Identify opportunities to enhance the client experience and add value to the service.
Hours: 40 hours per week, with rotating shifts between 7am-7pm, from Monday to Friday
Salary: £34,352 per annum
- Previous experience in a corporate reception, hospitality, or premium customer service environment. Excellent communication and interpersonal skills.
- Immaculate personal presentation.
- Proactive, adaptable, and solutions-focused approach.
- Strong organisational and multitasking abilities.
- Confident working in a fast-paced environment with high service expectations.
- Strong negotiation skills and the ability to think creatively to solve problems.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
