HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    WS

    WSH Group

    Food Service

    Workplace Support Team Leader

    London, United KingdomOn-SiteFull-time£38.1k / yearPosted 2w ago
    All WSH Group jobs

    Job description

    We are recruiting for an exceptional Workplace Support Team Lead Colleague Support Team Leader) to oversee our Colleague Support Host team within the Central London offices of an exclusive bank.

    This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression.
    Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.

    What You’ll Do

    • Lead, motivate and develop a high performing team
    • Ensure service excellence and a consistently exceptional visitor journey
    • Build strong, trusted relationships with clients, visitors and internal stakeholders
    • Oversee daily operations and manage multiple requests with confidence and composure
    • Maintain the highest standards of professionalism, presentation and attention to detail

    If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you. Apply today and help shape the future of service excellence in one of the world’s most respected financial institutions.

    Hours: 40 hours per week, with flexible shifts between 7am – 6pm
    Salary: £38,136 per annum

    You will be a natural leader with a passion for people and a commitment to exceptional service. You will thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction.

    Qualifications & Experience

    • Proven experience in a leading service delivery or front of house role
    • Ability to deliver business level customer service in a high profile corporate environment
    • Strong understanding of service excellence and guest experience standards
    • Familiarity with room reservations, meeting coordination and event planning
    • Experience with HR processes, including team development and performance management

    What's in it for you?

    • Competitive holiday allowance
    • Pension contributions,
    • Life insurance
    • Enhanced annual leave
    • Recommend a Friend Bonus Scheme
    • Thank you voucher scheme.
    • 24-hour confidential helpline for employees, providing counselling & information services.
    • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
    • Our Training Academy provides excellent training and development opportunities for our people.

    Job details are sourced from the employer's original posting.

    Open job posting
    WS

    About the company

    WSH Group

    WSH Group

    View all WSH Group jobs
    Industry
    Food Service
    Open roles
    848

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.