Asset Protection Agent - 51

POSITION OVERVIEW

Under the direct supervision of the Asset Protection Area Manager (APAM) the role of the Asset Protection Agent (APA) is to ensure the safety of our customers and associates along with the protection of company assets. The APA is the first and last impression of the WSS brand and must be helpful and courteous to our customers. To be effective at this job, APA should be detail-oriented team players with strong leadership and decision-making skills.

Essential Duties and RESPONSIBILITIES

• Monitor sales floor by providing ECS and using CCTV as needed to identify suspicious behavior.
• Handle emergency/crisis incidents while ensuring the safety and security of all store team members and customers.
• Notify APAM of all theft incidents or situations where law enforcement has been called.
• When able, assist with customer service and direct customers to the appropriate department and/or team members.
• Promote teamwork by educating store associates and new hires on safety and their role in preventing loss.
• Responsible for monitoring mis-mates, conducting cycle counts, managing the pilferage process, etc.

QUALIFICATION REQUIREMENTS

candidate must be able to multi-task and prioritize work in a fast-paced environment.  This individual must be a self-starter who needs little guidance. The requirements above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/ EXPERIENCE

• Must be 18 years or older.
• High School or GED equivalent
• Previous experience in security, asset protection, and/or retail a plus.

WORK HOURS

• Available to work a variety of hours, including nights, weekends, and holidays.

PHYSICAL DEMANDS

• Must be able to bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat, as needed
• Stand or walk at least 2 hours in duration.
• Lift up to 30 lbs.
• Climb a step stool or ladder
• Communicate effectively in person and on the phone.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Required Experience:

• High school diploma with 3+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
• Flexibility in working hours, including weekends and holidays& occasional overnights .
• Ability to work within a 25-mile radius