Account Manager, Health & Benefits

The Role

• Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients

• Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target

• Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)

• Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)

• Manage the preparation of bids and tenders 

• Proactively participate in complex claim handling cases

• Promote the cross-selling and/or up-selling with every renewal client

• Other tasks assigned by the Company

Responsibilities

The Role

• Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients

• Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target

• Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)

• Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)

• Manage the preparation of bids and tenders 

• Proactively participate in complex claim handling cases

• Promote the cross-selling and/or up-selling with

Qualifications

The Requirements

• University degree

• Computer Literate, MS-Word, Excel, Power Point

• At least 04 years experience in insurance industry (with broker or insurer) 

• In depth understanding of insurance concepts and consulting  processing

• High integrity, Initiative and critical sense ownership

• Proactive, long-term commitment 

• Good communication and problem-solving skills

• Good client-oriented, innovative and critical sense

• Excellent presentation and negotiation skills 

• Strong customer management and selling skills 

• Be able to work under high pressure

• Fluent in English and Vietnamese 

An equal employer