The Role
As a Health & Benefits Analyst, you will support projects for large and complex clients while managing a portfolio of small and medium-sized enterprises (SMEs). You will develop your expertise in employee benefits and insurance solutions, helping deliver high-quality client service and supporting the development of benefits strategies tailored to clients' needs.
Responsibilities
- Support the management and development of a portfolio of local and international clients and prospects.
- Deliver high levels of client service in line with established operating procedures and quality standards.
- Build and maintain strong relationships with clients, insurers, and internal stakeholders.
- Develop expertise in the health insurance market for both individual and SME clients.
- Assist preparing and reviewing technical calculations, presentations and other client documentation.
- Collaborate with colleagues across different teams to ensure efficient and effective service delivery.
- Assist in the implementation, renewal and administration of new and existing flex benefits schemes
- Create benefits and payroll reports.
- Monitor own workflow to ensure service levels are achieved.
- Online back-office sites user.
- Help provide an efficient, professional service to meet client needs and to promote WTW brand.
- Control mailboxes for different clients, using a correct and polite language.
Develop technical knowledge and skills in flex benefits area.
Look for improvement in all processes.
Develop efficiency through all the tasks.
Qualifications
- Bachelor's degree in Mathematics, Accounting, Business Administration or a related field
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to build and maintain effective client and stakeholder relationships.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Strong communication and interpersonal skills.
- Fluent Portuguese and a strong command of English, both written and spoken.
- Committed to quality: continuously works to achieve the highest quality standards.
- Team player: ability to work independently as well as in a team.
- Multi tasks: able to work in more than one project at the same time.
- Organized; able to work and think in a methodical and orderly way.
- Conceptual; ability to go beyond the details and see the big picture.
- Results-driven; focused on achieving results that promote business success.
Why WTW?
At WTW, we offer more than just a job; we offer a career.
Work-Life Balance
- Enjoy flexible working hours and hybrid working options designed to support your lifestyle and wellbeing.
Competitive Compensation
- Benefit from an attractive and performance-related remuneration and benefits package.
Global Exposure
- Join a leading international consultancy and work with renowned clients across a broad range of industries.
Career Development
- Accelerate your professional growth through on-the-job learning, mentoring, and access to specialist training programs.
Collaborative Culture
- Be part of a supportive, inclusive, and dynamic team where ideas are valued and successes are shared.
Meaningful Impact
- Take ownership early, work directly with clients, and contribute to delivering impactful solutions.
Community and Celebration
- Participate in corporate events, social initiatives, and celebrations that recognize both individual and team achievements.
