Associate Manager -Service and Delivery

Client Relationship Management

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service

• Service Delivery

  • Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.

  • Monitor service levels and client satisfaction, resolving issues proactively.

  • Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

• Strategic Support

  • Assist in developing client strategies and proposals

  • Support cross-selling initiatives and identify opportunities for expanding services

• Compliance & Documentation

  • Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards

  • Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures

• A thorough understanding and an expert real time user for all relevant documentation/ processing systems

• Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognise and explain trends, general carrier capabilities and competitiveness.

• Constantly keeping abreast of insurance product developments

• Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

Qualifications

• Ability to understand a client or prospect's business, situations, opportunities, problems and key issues

• Hold BCP, PGI and ComGI certification

• Ability to work under time pressure to ensure prompt service delivery

• Prepare client and prospect presentations

• Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients

• May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation

• In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer