Principal Duties and Responsibilities
Operational Delivery
- Processing payment requests in compliance with financial policies and procedures
- Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
- Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
- Prompt escalations of identified discrepancies to front end team
- Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
- Managing document & backup requests from the customers within agreed timelines
- Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
- Ensure adherence to Group policies and procedures & Willis Insurance Essentials
- Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
- Proactively support key initiatives that have been delivered to implement change
- Participate and contribute in team huddles & team meetings
Qualifications
Required Qualifications, Skills, Knowledge, and Experience
Qualifications:
- Minimum Bachelor’s degree required (Open to all streams)
Skills:
- Japanese Language Proficiency Requirement: N3 to N1
- Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders
- Good understanding of account receivable and payable processes
- High degree of accuracy and attention to detail
- Ability to learn new processes and systems
- Ability to switch & prioritise multiple tasks as per requirement
- Proficiency in MS Office Applications
Experience:
WTW is an Equal Opportunity Employer
