The Global Corporate Operations Knowledge Enablement Lead is responsible for leading the design, implementation, and management of knowledge strategies to enable and enhance the skills and capabilities of colleagues across Global Corporate Operations. This role requires a strategic leader with a deep understanding of knowledge and learning principles and the ability to drive initiatives that support the organization's global objectives.
The role manages Knowledge Enablement within Global Corporate Operation (GCO) team
Major accountabilities are:-
- Strategy Development: Develop and execute a global knowledge enablement strategy that aligns with the GBS model and the organization's overall business goals.
- Knowledge Enablement Strategy: Create a comprehensive strategy that aligns with the organization's global business objectives. This includes identifying key areas for employee growth and development.
- Needs Assessment: Conduct regular assessments to determine the needs of different departments and regions. Use this data to prioritize and plan knowledge enablement initiatives.
- Leadership Development: Design programs aimed at developing leadership skills at all levels of the organization, including executive coaching, leadership workshops, and succession planning.
- Process and Technical Training: Develop technical training programs to ensure employees have the necessary skills to perform their jobs effectively, including collaboration with subject matter experts.
- Soft Skills Workshops: Implement workshops focused on communication, teamwork and problem solving.
- Learning Methodologies: Utilize a mix of learning methodologies, including e-learning modules, virtual classrooms, in-person training sessions and blended learning approaches.
Qualifications
Requirements
- 8-10 years of experience in knowledge enablement within a large global organization.
- Strong understanding of GBS and centralization strategies.
- Ability to move from technology capabilities to AI and automation.
- Ability to work in a fast paced and knowledge driven environment while managing multiple priorities.
- Ability to manage and motivate team members to optimize effectiveness and collaboration.
- Strong analytical abilities and experience executing innovative approaches.
- Experience influencing stakeholders across different levels of seniority.
- Excellent verbal and written communication skills.
- Demonstrated global, multicultural, and cross functional mindset.
- Strong change leadership and change management capabilities.
- Experience working in a shared services operations environment is a plus
WTW is an Equal Opportunity Employer
