Japanese Bilingual Renewals and Reporting Analyst (APAC)

The Manila Global Delivery Center H&B NNA is an internal service center within the Research and Innovation Center that provides high quality and efficient international benefits business support on both a global and local level. Work performed within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution, and benefit audit support. 

The Role

As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.
The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:
•    Enhance your technical knowledge of benefits plans around the world
•    Enhance data, process and project management skills
Key Activities
•    Ability to translate or read emails, tasks, systems in Japanese Language
•    Data management and reporting activities
•    Data entry activities in Japanese Language
•    Administrative onboarding of new clients
•    Perform data validation and processing work using agreed upon tools, standards and techniques
•    Support the production of benefits plan design and reporting publications in Japanese Language
•    Process, project and transaction management
•    Support contract renewal activities
•    Collect, validate and clean benefits enrolment and eligibility data
•    Assist with enrolment processes and ensure beneficiary data is updated
•    Monthly reconciliation of commissions and perform commission estimates
•    Setting up client premium invoices
•    Support claims management
•    Support benefit audit processes
•    Support interactions between clients, WTW and insurance vendors

Performance Objectives:  

Excellence

•    Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
•    Perform data entry and validation, processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
•    Significant attention to detail and excellent data manipulation skills
•    Provide input on product and process improvements

People
•    Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
•    Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients
•    Work with Team Leader to ensure that each project is completed on time and meets quality standards
•    Respond to all requests and communications effectively and efficiently
•    Increase efficiency within client teams by identifying ways to improve processes
Financial
•    Meet productivity goals
•    Monitor project progress, developing solutions for overcoming obstacles
•    Maintaining accurate time records

Qualifications

The Requirements

• Bachelor’s degree or college undergraduate is required, preferably in a program with heavy emphasis on mathematics or business
• Customer service experience is required
• Previous benefits or insurance experience a plus
• Proficiency in Japanese language is required (Good written and communication skill)
• The role requires a proficiency of at least N2
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experience with data entry, validation and manipulation (advanced Excel skills are essential)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem solving and analytical thinking
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Able to work APAC hours

WTW is an Equal Opportunity Employer