The Role
The focus of the role is to manage invoicing activities across multiple stakeholders and business areas while ensuring accuracy, completeness, and timely delivery. The successful candidate will be detail-oriented, analytical, and able to investigate issues independently, applying sound judgment and critical thinking rather than simply following established procedures.
Working knowledge and experience in operational invoicing activities including:
- Managing shared mailboxes and actioning invoice-related requests within agreed service levels.
- Processing and monitoring high volumes of manager, custodian, and other investment-related invoices while maintaining a high level of accuracy.
- Performing reconciliations of investment manager and custodian invoices against fee schedules, contractual agreements, and other supporting documentation to ensure accurate billing.
- Calculating management fees and other charges where required, following established methodologies and controls.
- Coordinating invoice approvals and ensuring appropriate supporting documentation is obtained, reviewed, and retained.
- Investigating fee discrepancies, invoice variances, and exceptions, determining root causes and driving issues through to resolution.
- Liaising with investment managers, sub-managers, custodians, vendors, and internal stakeholders to obtain information, clarify invoice queries, and resolve outstanding issues.
- Coordinating with sub-managers to obtain and process management fee invoices in accordance with agreed schedules and requirements.
- Reviewing invoices and supporting documentation to ensure completeness, accuracy, and compliance with internal policies and controls.
- Maintaining accurate records, audit trails, and repositories for invoicing and billing activities.
- Developing, maintaining, and enhancing process documentation, procedural guides, and supporting reference materials.
- Supporting month-end and periodic reporting activities related to invoicing and fee management.
- Identifying opportunities for process improvement, increased efficiency, and enhanced controls within the invoicing process.
- Working collaboratively with colleagues across multiple teams and locations to ensure service delivery objectives are achieved.
- Delivering high-quality work while effectively managing multiple priorities and deadlines in a fast-paced environment.
Performance Objectives
Clients – take ownership of reports and build strong relationships with other teams
Financial/Business KPIs – work efficiently and achieve chargeable hours target
People – build strong relationships across various teams and support colleagues to create a good working environment
Operational Excellence and Innovation – follow policies and guidelines; seek to develop more effective tools and products to support our clients and the business
Responsibilities
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Qualifications
The Requirements
- At least 1-2 years of relevant work experience, preferably in invoicing, finance operations, accounts payable, billing, administrative support, or a client-service environment.
- Experience handling large volumes of work while maintaining a high level of accuracy and attention to detail.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proven written and verbal communication skills in business English.
- Ability to investigate issues, gather information, and resolve discrepancies independently with appropriate guidance when required.
- Comfortable liaising with internal stakeholders, external vendors, and other business contacts to resolve queries and obtain supporting documentation.
- Demonstrated commitment to producing high-quality and accurate work.
- A collaborative team player who works effectively with colleagues across different teams and locations.
- Ability to work on own initiative while contributing positively to team objectives and service delivery goals.
- Experience creating or maintaining process documentation and procedural guides is desirable.
- Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications.
- Continuous improvement mindset with a willingness to challenge inefficiencies and suggest practical enhancements to existing processes
- Amenable to EMEA working hours
WTW is an Equal Opportunity Employer
