The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external), dispatching incoming guest request calls through HotSOS and following up to determine if service standards have been met.
- Answer and process all calls in accordance with Forbes 5 Star Service Standards
- Operate IntelliDesk SDC Attendant Console
- Act as a source of information regarding the property, managing guest questions and concerns.
- Respond to Hotel staff and Guests during emergency situations
- Process wake-up calls
- Work as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established timelines
- Perform all other job duties as assigned by Management
- A minimum of one year of customer service experience (PABX preferred) in a Resort Hotel
- Working knowledge of multi-line telephones
- Working knowledge of computers, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOS
- Strong customer service skills
- Professional appearance and demeanor
- High school diploma or equivalent
- Ability to type 30+ WPM
- Able to work varied shifts, including weekends and holidays
- Knowledge of a second language is preferred but not required.
- Ability to communicate in English, both written and oral
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
