The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property.
Key Responsibilities
Operational Leadership
- Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards
- Manage opening, operating, and closing procedures to ensure operational readiness and consistency
- Conduct performance coaching, evaluations, and ongoing development conversations
- Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability
- Lead daily shift briefings to communicate priorities, promotions, and operational updates
Guest Experience
- Deliver a fast, friendly, and consistent guest service experience aligned with resort standards
- Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed
- Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities
- Maintain visible leadership presence during peak periods to engage guests and support operations
Financial & Administrative Management
- Manage labor deployment to meet productivity and budget targets
- Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost
- Control inventory levels, ordering, and waste management for food, beverage, and supplies
- Review daily financial reports and identify opportunities for operational improvement
Education & Experience
- High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred
- 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations
- Experience in a casino, resort, or multi-unit environment preferred
Knowledge & Skills
- Strong operational knowledge of high-volume QSR or fast casual environments
- Proven ability to manage fast-paced service with a focus on speed and efficiency
- Strong leadership, coaching, and team development skills
- Financial acumen, including labor management and cost control
- Excellent problem-solving, organizational, and communication skills
Licenses & Certifications
- Food Safety Certification (e.g., Health Card)
- Alcohol Awareness certification
Work Environment
- Fast-paced, high-volume casino resort environment
- Requires extended periods of standing and walking
- Must be flexible to work nights, weekends, and holidays based on business demands
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
