The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards of service excellence, and embodying the Forbes Five-Star service philosophy that defines the Wynn brand.
Key Responsibilities
- Provide warm, personalized greetings and establish rapport with VIP guests upon arrival
- Deliver attentive, discreet, and anticipatory service tailored to each guest’s preferences
- Maintain a thorough knowledge of lounge offerings, including premium beverages, culinary selections, and amenities
- Coordinate with internal departments (Hotel Operations, Casino Hosts, Food & Beverage, Security) to ensure a seamless guest experience
- Monitor lounge atmosphere, ensuring cleanliness, organization, and adherence to brand presentation standards
- Handle special requests, reservations, and guest concerns promptly and professionally
- Maintain confidentiality and discretion when interacting with high-profile guests
- Process transactions accurately, if applicable, and maintain proper documentation
- Ensure compliance with all health, safety, and alcohol service regulations
- Proactively identify opportunities to enhance guest satisfaction and loyalty
- Prior experience in luxury hospitality, VIP services, or high-end food & beverage environments preferred
- Strong interpersonal and communication skills with a polished, professional demeanor
- Proven ability to deliver exceptional customer service in a fast-paced, high-pressure environment
- Ability to anticipate guest needs and respond with urgency and attention to detail
- Knowledge of fine dining service standards, wine, spirits, and luxury amenities preferred
- Ability to maintain confidentiality and exercise sound judgment
- Flexible schedule, including evenings, weekends, and holidays
- Must meet grooming and appearance standards consistent with Wynn Las Vegas policies
- Candidates must be at least 21 years of age
Preferred Skills & Attributes
- Multilingual abilities are a plus
- Experience working with VIP or high-net-worth clientele
- Strong problem-solving and conflict-resolution skills
- Team-oriented with the ability to collaborate across departments
- Passion for luxury hospitality and creating exceptional guest experiences
Physical Requirements
- Ability to stand and walk for extended periods
- Capable of lifting and carrying items up to 25 lbs as needed
- Ability to work in a fast-paced and dynamic environment
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
