Job Description:
Key Responsibilities
- Review and audit legal invoices submitted by external law firms for accuracy, completeness, and compliance with client-approved billing guidelines.
- Analyze attorney time entries, staffing patterns, legal tasks, expenses, and billing narratives to identify excessive, redundant, or non-compliant charges.
- Evaluate and adjudicate appeals submitted by law firms against invoice reductions, adjustments, or rejections.
- Provide well-documented decisions and recommendations supported by legal billing guidelines, industry benchmarks, and contractual requirements.
- Act as a primary point of contact between law firms, clients, and legal representatives regarding billing inquiries, disputes, and audit clarifications.
- Interpret litigation activity and billing trends to identify inefficiencies, inappropriate billing practices, or potential cost-saving opportunities.
- Monitor legal spend and contribute insights that support legal cost management strategies.
- Ensure adherence to service level agreements (SLAs), quality standards, and productivity targets related to invoice review volumes and dollar values.
- Prepare periodic reports, dashboards, and trend analyses highlighting invoice review outcomes, appeal decisions, legal spend patterns, and compliance metrics.
- Support process improvement initiatives by identifying recurring audit findings and recommending enhancements to billing guidelines and review processes.
- Develop expertise in client-specific legal billing frameworks and expand support across multiple client accounts.
- Collaborate closely with claims, legal, finance, operations, and quality teams to resolve complex billing issues and improve overall service delivery.
- Participate in training, knowledge-sharing sessions, and continuous improvement projects within the Legal Operations function.
Required Qualifications
- Bachelor of Laws (LLB) or Master of Laws (LLM).
- 5 to 7 years of experience in a law firm, legal operations, legal billing review, legal spend management, litigation support, or invoice auditing environment.
- Strong understanding of legal billing concepts, attorney fee structures, litigation processes, and invoice review methodologies.
- Familiarity with the U.S. Property & Casualty Insurance industry and related legal claim processes.
- Experience interpreting contractual billing guidelines and legal service agreements.
- Excellent analytical, problem-solving, and decision-making abilities.
Preferred Skills
- Strong written and verbal communication skills with the ability to interact effectively with attorneys and senior stakeholders.
- Knowledge of legal e-billing platforms such as Legal Tracker, CounselLink, TyMetrix, or similar systems.
- Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
- Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment.
- Experience in stakeholder management, presentations, and client-facing discussions.
- Team-oriented mindset with a focus on quality, accuracy, and continuous improvement.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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