Docucare Associate - Washington, DC

Overview:

Xerox is seeking an experienced Docucare Associate to join our Service Delivery team in support of one or more customer accounts. This role is ideal for a service-focused professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and continuous improvement. The successful candidate will help deliver services that meet SLA commitments, support productivity improvements, and contribute to business growth. An active Secret Clearance is required for this position. What You’ll Do:

• Deliver high-quality service in accordance with customer SLAs and Statements of Work
• Perform preventative maintenance on customer equipment and replenish consumables as needed
• Complete first-level repairs and escalate issues for advanced maintenance and technical support
• Maintain accurate activity logs, including on-site parts inventory and service records
• Support a clean, organized device environment while promoting knowledge sharing and mentoring peers

What You Bring:

• Active Secret Clearance required
• Considerable work experience in service delivery, device support, or a related customer-facing technical environment
• Strong problem-solving skills and the ability to complete a variety of assignments with limited supervision
• Specialized or multi-skilled experience developed through job-related training
• A strong commitment to service quality, customer satisfaction, and ongoing professional development

Why Join Xerox:

• Be part of a team focused on service excellence, transformation, and customer value
• Contribute to meaningful business outcomes through productivity and service improvements
• Grow your skills through training, coaching, and development opportunities
• Work in a collaborative environment where experience and mentorship are valued
• Join an organization recognized for innovation, customer support, and operational excellence