L2 Operations Manager

City

Cebu City

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Monday, September 28, 2026

Working time

Full-time

Ref#

20041385

Job Level

Executive Manager

Job Type

Experienced

Seniority Level

Associate

Purpose:
•  Responsible for collecting overdue payments and establishing re-payment arrangements.
•  Develops and implements credit and collection procedures.  Manages the collections process for delinquent accounts.  Supervises the collection process of coins and currency from parking meters and toll pay stations.
Scope:
General:
•  Adapts departmental plans and priorities to address resource and operational challenges
•  Requires in-depth knowledge and experience
•  Decisions are guided by policies, procedures and business plan; receives guidance from manager
•  Generally domestic accountability
Primary Responsibilities:
•  Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary
•  Refers certain accounts to a collection agency or recommends legal action
•  Analyzes and prepares credit and/or collection status reports.
•  Maintains records on delinquent accounts.
•  All other duties as assigned.