Responsible for maximizing revenue with existing customers by understanding customer demand and managing all operational aspects for customers. Analyzes customer forecasts and historical shipment records to detect changes in demand. Contacts customer to discuss demand trends and maximize sales of products. Monitors inventory levels and shipment activity.
JOB PURPOSE/MISSION/SUMMARY:
The Sales Operations Analyst is the person responsible for all relative Sales Ops reporting, calculations, and other sales performance analysis. They will act as the intermediary and link between the Sales Operation groups of D365/SFDC Key Users, CDM Key Users, and Program Management.
In addition, the position requires active support in our SEED Device Program, maintenance of our Sales Support internal site, and pro-active data integrity monitoring.
This role requires an autonomous, self-starter with strong analytical and problem-solving capabilities. The Sales Ops analyst will need to have expertise in excel, Power BI, and reporting within SAP/D365/Salesforce.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
- Sales Operations / CRM Support
- Sales Territory planning, coordination, and reporting
- Monthly Sales Cadence reporting
- Sales Funnel tracking and analysis
- Trend Analysis of Sales Results
- Seed Unit Coordinator
- Data uploads to D365/SFDC
- Reports & Dashboard Creation & Management (PowerBI)
- Work in collaboration with the CDM Key Users to ensure accurate reporting of results
- Ad-hoc reporting requests from Sales Management
- New Wins and Logos tracking
- Data Integrity and Sales Support Site
- Participate and assist D365/SFDC Key Users with reporting to drive data accuracy
- Assist in ensuring that “housekeeping†activities are completed by the Sales Ops teams.
- Update and maintain our Sales Support internal site with relative reports, instructions, forms.
- Assist Sales Process manager with ad-hoc requests
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
- University degree in Business Administration or other relevant fields
- Preferably experience in IT and/or Finance,
- Experience in communication and teamwork within a multicultural environment
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
A fair balance between the following listed soft and technical skills is desired
Soft Skills
- Be proactive in resolving issues and delivering business solutions
- Analytical skills to capture business requirements and deliver relevant reporting
- Ability to be a global team player, communicate and work well in a collaborative environment
- Strong problem solving, critical thinking
- Able to communicate both verbally and in writing with international contacts, various departments (sales, finance) and external customers.
Technical Background
- Strong Excel skills required
- PowerBI experience is preferred
- Database experience is a plus
- SAP experience is an advantage
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