Must have current working experience with first level troubleshooting for all monitored devices within a GNOC, update tickets within the ticketing system, update monitoring tools with new devices, maps, changes and removals and follow processes to escalate issues to ensure SLA’s related to monitoring routers, switches, data circuits, servers and environmental devices.
This is a customer facing position, excellent English written and verbal communication skills are required, must be process oriented for escalations and notifications for management and the candidate will need to work with applications & applications support teams for CRM, SharePoint, Exchange, Citrix, & Web based apps for outages and service delays and work closely with service providers globally for degraded or circuit outages.
Tools that are used within the NOC:
• Primary Tool UIM i.e. (NimSoft)
• Application Tools
• ASM, Thousand Eyes
• Riverbeds Web Analytics General knowledge and experience with; Windows 2003 / 2008 and UNIX based servers, starting services, IIS Resets, server reboots, Cisco routers and switches is a plus.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics. The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry. Our Goals Are: • To use our expertise to the benefit of our clients and partners through open communication and collaboration. • To ensure sustainable and profitable long-term growth. • To provide a return on investment to shareholders. • To promote employee development.