Customer Service Representative I

Job Summary:

We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.
The duties are a wide variety of administrative work and taking calls.

• Take inbound and outbound calls

• Process the incoming orders before 3PM (Incl. web orders)

• Create invoices

• Participate in CSR-teams meetings

• Ensure excellent service

• Escalate issues/complaints to the correct person/department if they cannot resolve it themselves

• Provide technical (product) support

• Keep the product & DAP knowledge updated by participating webinars/training

• Stay sharp on any leads or possible up-sell + cross sell possibilities

• Assign leads to the territory manager

• Proactive in finding improvements

• Translation of message templates (if in possession of any extra language skill)

• Achieve set KPI’s

• Process any other requests incoming via Teams or Email

• Supporting referral program(s)

Basic Qualifications

• Associate degree equivalent required

• 1> year experience in a Customer Service department; or something similar

• Ability to communicate professionally and effectively, both verbally and in writing

• Results-driven with the ability to make sound decisions and exercise good judgment

• Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred

• Excellent organization, communication, interpersonal, analytical and problem-solving skills

• Strong attention to detail and organizational skills.

• Ability to report to work in a timely manner in accordance with the assigned work schedule

• Make appropriate judgments, keeping customer service and time sensitivity a priority

• Speaking English and Dutch is a requirement

• Professional appearance and attitude.

What do we offer

• An opportunity to support and drive the growth of XPEL in Europe and UK

• Be part of a team of 180+ motivated employees in Europe

• An individual onboarding plan

• A performance based quarterly bonus scheme

• Company laptop

• Hybrid workplace

• A fast-paced environment in the automotive industry

• Monthly free lunch

Compensation

32.500 - 37.500 Euro Annual

This position is eligible for a quarterly bonus, based on KPI's.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.