Job Summary:
The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.
Job Duties
- Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
- Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.
- Assist with creating and maintaining installer schedules and scheduling of customer installs
- Track order progress and communicate with customers accordingly
- Check-in vehicles and inspect for pre-existing damages
- Creating estimates, invoicing and billing
- Reporting and processing of RA’s and payment credits.
- Collect Resale tax documents for all locations
- Process and train other Service Coordinators on Accounts Receivable
- Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
- Create are review job lists for all locations
- Assisting the Market Manager with administrative and office work as needed
- Occasionally helping to shuttle vehicles from one location to another (current driver license required)
Basic Qualifications
- High School Diploma or GED
- 18+ years old with 2 years of driving experience.
- Must have a current and valid driver’s license with a clean driving record.
- Must meet insurability requirements under the company’s motor vehicle insurance policy.
- 3+ year(s) in a similar role
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Ability to communicate professionally and effectively
- Excellent phone, interpersonal, and organizational skills
- Demonstrates a sense of urgency and timeliness
- Ability to work independently with limited supervision
- Demonstrates a sense of urgency and timeliness
- Ability to work independently with limited supervision
- Ability to speak, read and write in English
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
